Sales and support
This page explains the terms of a purchase and the help support gives when something goes wrong.
Sales are final
Sales are final. If anything goes wrong, write to support@shiplaunchpad.com with the report launchpad prints. Support works through the problem with you, fixes what launchpad got wrong, and can free the seat on a machine you no longer use.
Before you buy
Search for your stack in the stack finder on the home page. It shows which stacks launchpad ships and which it only recognizes. If you are not sure launchpad fits your app, ask support@shiplaunchpad.com before you buy.
How to reach us
Write to support@shiplaunchpad.com. The last four characters of your key are enough to find a
purchase. Never send your whole license key — to us or anyone. The report that
/launchpad:doctor prints shows exactly that much and no more.
If launchpad broke a working deploy, say so in the subject. We answer those messages first.
Last built 2026-10-23.